KINDLY READ AND FOLLOW THESE STEPS TO PLACE YOUR ORDER EFFICIENTLY:

NOTICE : Due to the US government tarifs we cannot ship retail orders from Philippines at this time. Only larger/wholesale orders we still can dispatch directly from India. To the rest of the world we can ship any or all as usual.

1. Select any item(s) from our Price List page.

2. EMAIL admin@doctorpuck.com the names or list of your selected ITEM(S) (name(s) of product(s) + quantity of each. Kindly let us know your LOCATION and/or country where you want us to ship your order to.

3. Depending on Your LOCATION - WE will email you back detailed INSTRUCTIONS on how to complete your order payment by either MONEYGRAM , Remitly, Western Union or other agency's cash transfer OR a direct Bank transfer/deposit. Paypal payments can be arranged for as well.

4. After you receive the instructions and complete your payment kindly make sure to or e-mail admin@doctorpuck.com the DETAILS OF YOUR PAYMENT TRANSFER and your correct and complete SHIPPING ADDRESS with optional phone number). To make sure that your order gets dispatched quickly please make sure to send us your complete shipping address even if you gave it to us in past or even if you are a returning client believing that we have your shipping address on file. Failure to do so may slow down the dispatching and delivery of your order.

5. When all done then you should receive our confirmation of received order/payment and a tracking number if applicable. In case you should not receive such confirmation email please email us back within a week please!

WE NORMALLY SHIP THE NEXT WORKING DAY AFTER WE RECEIVE YOUR PAYMENT AND YOUR COMPLETE SHIPPING INFORMATION.

We ship most item(s) by either ordinary or registered airmail. Shipping retail orders by Express Mail (EMS) would cost you $40 extra compared to prices listed + cost of ordinary (or registered) airmail shipping. For wholesale items upgrade to EMS (express mail shipping) serwe'd charge $10 - $15 if requested.

For items shipped by either Registered Air or Express Mail we shall send you a tracking number for your sin return. In case you should not receive a tracking number within a week from completing your order then kindly get back to us soon after that. All Express Mail items (EMS) and Registered Mail items can be tracked on www.track-trace.com . USA bound packages on www.usps.com and some other countries' local post web sites in about 3-5 working days from the time we dispatch such order. There are NO tracking numbers for items shipped as ordinary airmail but such shipments are of cheaper cost and also get less attention from customs than registered or Express Mail. We often use ordinary airmail shipping method for very small in particular for shipping to countries with strict customs.

*We pre-selected items/ product quantities to make their shipping the most cost efficient. If you like to order different counts or several items combination then we will gladly email you the best price quote upon your request. For further suggestions, inquiries or comments kindly e-mail admin@doctorpuck.com

Thank you!